It has become ever more important to be as efficient as possible in all of your business operations. Customers have come to expect instantaneous responses and a high level of attention to detail from businesses. Consider the following solutions to help you keep pace with your competitors and maintain a high level of efficiency in serving your customers.
1. Centralize Your Email
It is commonplace for many businesses to have multiple email addresses as a standard contact for customer service. Having to keep tabs on separate email accounts can be very time-consuming. By having a service that centralizes emails to one central account, you can easily delegate responsibility for responses. This means that customers will get a much faster response from you.
2. Shipment Tracking
If your business is responsible for shipping a large number of products, you should invest in a shipment tracking service that allows for the tracking of multiple shipments at the same time. This is especially convenient if your business uses multiple carriers to ship products out.
3. Project Management Software
One of the best ways to find areas for improvement in terms of efficiency is to have an idea of how much time each component of the order taking and processing tasks are consuming for your employees. A project management program can track the amount of time spent by employees on each task. You will be able to quickly identify areas where the process could be improved.
4. Automate Invoicing and Payment Processing
There are countless ways to automate your invoicing and payment processing. Your customers will appreciate the extra efficiency, and the morale of your employees will improve from not having to deal with paper-pushing tasks. In addition, you will benefit from greater accuracy and fewer human errors by automating these processes.
5. Phone Forwarding
To be able to stay on top of customer inquiries even when you are out of the office, you should have a reliable phone forwarding system so that you can answer office calls on your cell phone. You should also set up an automated answering service that can direct customer inquiries to the appropriate department.
6. Make Email Marketing Automatic
Set a schedule for your marketing emails to send each week so that it does not interrupt your daily activities. The more automatic your email marketing system is, the less it will distract you from other pressing tasks during the week.