8 Important Things to Know About Managing Diversity

Advances in technology, an expanding global economy, and the increasing importance of a good customer experience are putting more pressure on companies to hire employees of all shapes, sizes, colors, and backgrounds. But managing a diverse group has many challenges. Here are a few things you can do to best manage a diverse workplace.

Have all personnel policies in writing

Raises and promotions in the workplace should be based on merit and employee performance. Strong policies that avoid things like promotions based on tenure will help lay the foundation for a diverse company culture.

Compare candidate experience

When comparing candidates, always focus on experience, rather than age or any other physical feature. According to Small Business, hiring qualified candidates who are diverse will help you better manage diversity in the workplace.

Promote diversity among employees

Many companies will do team building activities throughout the year. Encourage employees to team up with others they don’t know, or assign people to radically diverse groups. This will prevent cliques from forming and help break down barriers. It will also help employees expand their personal views and understand the benefits of working together rather than against one another.

Take complaints seriously

A diverse workplace can open the door to complaints about favoritism or discrimination. Don’t just brush these off—it will do nothing to help manage your diverse workplace. Instead, treat them seriously and show your company does not tolerate discrimination or other negative behaviors.

Communicate clearly

One of the best things you can do when managing a diverse workplace is communicate clearly and communicate often. Have everything in writing, from policies and procedures to safety information. The disseminated information should also be easy to understand and available in multiple languages if necessary to ensure all employees are on the same page.

Hold diversity trainings

Managing a diverse group in the workplace is challenging. Holding diversity trainings a few times throughout the year will help everyone on your staff remain culturally aware and will give them the tools they need to thrive in a diverse workplace.

Be authentic

It’s not uncommon to hear higher ups talk about the value of diversity but fail to walk the walk. Forbes reinforces how important it is for companies to be authentic when creating a diverse work environment. Brands that do not feel authentic run the risk of turning off their customers and seeming untrustworthy. This becomes increasingly important in a growing global economy.

Have an open mind

Managing a diverse workplace starts with leadership. If you’re open minded, others will have an easier time following your lead. Take the time to get to know people in the company who come from different backgrounds and look for a way to use their unique experiences in a productive way within the company.